grafik hkPrivacy Policy

This page describes what we collect when you use grafik hk and how we keep that data protected. We at grafik hk take your privacy seriously. When you open an account, deposit funds, or place a wager on our live-dealer tables, sportsbook, or slot games, you share personal information with us. We explain here what we do with it, who has access to it, and what rights you have.

Our services are available only where local law permits. We do not offer our platform in jurisdictions where online wagering is prohibited. If you access grafik hk from outside a supported region, you do so at your own risk, and we cannot guarantee service continuity or dispute resolution.

What we collect on grafik hk

We collect your email address, full name, date of birth, phone number, and government-issued ID when you register. During account verification, we also request proof of address—a utility bill, bank statement, or rental agreement dated within the last three months. We store these documents securely and use them only to confirm your identity before you can deposit or withdraw.

When you use grafik hk, we log your IP address, device type, browser version, and the pages you visit. We track your deposit and withdrawal history, the games you play, your wager amounts, and the outcomes. We also record the payment method you use—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet. This data helps us detect fraud, comply with anti-money-laundering rules, and improve our platform.

We use cookies and similar tracking technologies to remember your login session, your language preference, and your betting history. These allow us to load your account faster and show you relevant markets—Liga 1 fixtures if you follow Indonesian football, or Mobile Legends esports if that is your preference. You can disable cookies in your browser settings, but some features of grafik hk may not work correctly.

How we use your data

We use your personal information to process your deposits and withdrawals, verify your identity, and settle your wagers. We also use it to send you account notifications—password resets, deposit confirmations, and withdrawal status updates. We do not send marketing emails unless you opt in. If you contact our support team, we keep a record of your inquiry and our response so we can track issues and improve our service.

Our grafik hk platform may share your data with third-party payment processors to complete your mobile banking or local payment transaction. We also share anonymized betting data with game studios—for example, to help them understand how players interact with Aviator or Sweet Bonanza. We never sell your personal information to advertisers or data brokers.

Your rights and our commitments

You have the right to request a copy of the data we hold about you. You can ask us to correct inaccurate information or delete your account and associated records, subject to legal retention requirements. We may need to keep your transaction history for seven years to comply with financial regulations. To exercise these rights, contact our support team via the in-app help menu or email the address listed at the end of this policy.

We encrypt all data in transit using SSL/TLS protocols. Our servers may sit outside your jurisdiction—some are located in Singapore or the Philippines—but we apply the same security standards everywhere. We conduct regular security audits and do not store your payment card details; we use tokenized references instead. If we discover a data breach, we will notify you within 30 days and explain what happened and what steps we took to secure your account.

Cookies and tracking

We use session cookies to keep you logged in while you browse grafik hk. We use analytics cookies to count page views and understand which games are most popular—for example, whether players in Jakarta prefer blackjack or Dragon Tiger. These cookies do not identify you personally; they are aggregated across all users. Third-party analytics services may also place cookies on your device; you can opt out via your browser privacy settings.

Contact and updates

If you have questions about this privacy policy or want to exercise your data rights, contact us at [email protected]. We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on grafik hk. Your continued use of our platform after such notice means you accept the updated policy.

Summary

We at grafik hk collect only the information we need to verify your identity, process your transactions, and comply with financial regulations. We protect your data with encryption and regular security reviews. We do not sell your information. You have the right to access, correct, or delete your data, subject to legal retention rules. Our services are available only where local law permits.